Bad luck? What? Bad luck for Rendall & Rittner that their sloppy accounting procedures no less their refusal to comply with the lease and the law when it suits them – including failure to account properly to lessees for service charge they collect from – means they have been caught with their pants down? I have to agree with Sebastian – jolly bad luck for RR – and even greater bad luck for those of us unfortunate enough to be lumbered with them as managing agent.
When RR is challenged they do offer refunds – with one hand and then, in our case, overcharge three months’ fees with the other. To be fair, they did refund this money, too, but not before it had been through the books and external audit procedure, approved by our flat management company directors to boot – and only brought to their attention by me. What with this and other matters including Van Houten’s non-membership of IRPM which, we heard in court, led to his eventual arrest, I am unpopular in certain quarters.
Modest refunds work for RR. But if they think you are asking for too much – as with our estate management company – then RR resigns. They did the same on the adjacent estate. Interestingly, the high level of service charge arrears’ that RR will leave behind needs to be seen to be believed. If you follow the trail, you will probably find a ‘minute’ somewhere which puts the blame for this ‘black hole’ in the accounts firmly on the RMC directors.